FAQs

How can I charge my car at home when I have no off-street parking?

You can install the Kerbo Charge package, which includes optional wall mounted charger, special pavement installed channel and app. When you need to charge you simply lift the lid on the duct, drop your cable in, and charge away.

What if someone is parked outside my house?

Most charging cables are long enough to reach either one space up or one space down from directly outside your house. Those three spaces still taken? We find most residents just wait until the space becomes free and then move their car over, as on average most drivers only have to charge twice per week.

What pavement surfaces can you install into?

We can install in to asphalt (tarmac), paving stones, and brick surfaces.

Can you install across grass?

It is possible but costs extra - it involves ground excavation and laying of a concrete base to prevent the channel being displaced if somebody drives over it when the ground is wet.

What cable does Kerbo Charge take?

Our duct takes any cable up to 20mm diameter, including standard EV charging cables.

Do you supply a wall mounted charging unit?

Yes, we have partners that can provide the wall mounted charging unit at an additional cost, or just the duct.

Does the Kerbo Charge duct self close?

Yes! The lid springs back closed.

How do I open the Kerbo Charge duct?

You lift the lid at one end, insert your charging cable in sections and the lid closes up behind like a zip. When you have finished charging you can pull your cable out, and again it closes up automatically behind so that you have no way of accidentally leaving it open.

Do you take care of Council approvals?

Yes, this is a core part of our offering, managing the council approval process. We only take an order for Kerbo Charge when we already have a partnership with the local authority where you live, and are actively bringing more local authorities onboard.

How strong is the Kerbo Charge duct?

Most of the unit is made from rigid PVC (the same material used by Thames Water for their water meter utility covers that you may have seen in the pavement) and is strong enough to withstand the pressure of a high heel and also a vehicle driving over it. It was tested by BSI to BS EN1433 and has a UK CA and European CE safety certificate.

Where and when is Kerbo Charge available?

Kerbo Charge is a new service, and it is being gradually adopted by councils one by one. Please enter your postcode in our “Get Started” tool here to find out if we are already live and installing, or trialling in your area. If the area is not covered yet, you can register your email and postcode and we will contact you when a trial or full rollout is going to start in your area so that you can order straight away. It can sometimes help speed up the process for residents to contact their council to ask for Kerbo Charge to be considered.

How much does Kerbo Charge cost?

Head to the ‘Pricing’ page to see our product pricing. There is also a UK Government grant giving residents £350 off when they install a council approved cable channel like Kerbo Charge and accompanying charger. See here for more details.

Do you provide a guarantee?

Yes we provide a 10 year no quibble product guarantee and 3 year labour guarantee. If any issues emerge the installer will visit the install site to inspect and make any necessary repairs.

Who is responsible for maintenance?

No maintenance is required, except to occasionally remove any leaves or dirt that accumulate in the channel.

You are responsible for ensuring the unit is correctly operated and your cable is correctly inserted.

The installer (which may be the Local Authority or Kerbo Charge depending on the local arrangement) are responsible for repairing any product issues.

What’s the life expectancy of the product?

The Kerbo Charge channel has a life expectancy of over 25 years, and the hinge mechanism is rated to open and close at least 25 million times.

Can you install across roadways?

Although the channel is strong enough to withstand the pressure of any UK vehicle, we do not install across roads because it’s not entirely safe for users to be stood in the roadway while you insert and remove your charging cable.